Service Science in China

Name: Service Science in China
Author: Jiazhen Huo

Gebonden Engels 2013 2013e druk 9783642344961

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Samenvatting

A service economy era is coming! As the basic discipline of service dominant era, service science mainly studies common rules of service activities, aiming to provide theoretical bases for creating service value in the new era. The book, which integrates knowledge of service management, operational management, logistics and supply chain management, constructs a research system for this emerging discipline. Service science research system constitutes service philosophy, resource allocation, operational management and service technology. Many cases about China’s service enterprises are incorporated in the book, in the hope of providing readers an insight into not only service science but also the development of China’s service economy.

Specificaties

ISBN13:9783642344961

Taal:Engels

Bindwijze:gebonden

Aantal pagina's:461

Uitgever:Springer Berlin Heidelberg

Druk:2013

Hoofdrubriek:Inkoop en logistiek, Economie

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Inhoudsopgave

Preface.- Service Economy Knocks.- The Rise of Service Science.- The Connotation of Service Science.- Overview of Service Science Research System.- Service Philosophy.- Resource Allocation.- Operation Management.- Supporting System of Service Technology.- Service Science Application on Traditional Service Industries.- Application of Service Science in the Emerging Service Industries.