Global Call Center Employees in India

Work and Life between Globalization and Tradition

Paperback Engels 2015 9783658118662
Verwachte levertijd ongeveer 9 werkdagen

Samenvatting

Mayank Kumar Golpelwar analyses why Business Process Outsourcing (BPO) units and their young employees found themselves to be the target of severe criticism from India’s middle classes. Using social and organizational psychological frameworks as well as ethnographic and variance analytic research, the author takes a look at the validity of the criticism against the BPO industry. He uses the framework of cultural theories to analyze and present the gap between the mainstream Indian culture and its rapidly emerging and globalized BPO sub-culture.

Specificaties

ISBN13:9783658118662
Taal:Engels
Bindwijze:paperback
Uitgever:Springer Fachmedien Wiesbaden

Lezersrecensies

Wees de eerste die een lezersrecensie schrijft!

Inhoudsopgave

<div>Business Process Outsourcing in India.- Role Stress and Coping.- Job Characteristics.- Psychological Contracts.- Virtual Migration.- BPO Units and Indian Society - The Cultural Gap.</div>

Managementboek Top 100

Rubrieken

Populaire producten

    Personen

      Trefwoorden

        Global Call Center Employees in India