Integrated Management of Systems, Services, Processes and People in IT

Monitoring and Analysis Tools.- Design and Implementation of a Distributed Platform for Sharing IP Flow Records.- Design of a Stream-Based IP Flow Record Query Language.- Monitoring Multiple Concurrent Service Level Parameters with Multidimensional Trees.- Monitoring and Analysis Tools.- A Performance-Based Methodology to Improve Grid Exploitation.- One Is Not Enough: A Hybrid Approach for IT Change Planning.- Improving IT Change Management Processes with Automated Risk Assessment.- Autonomic and Self-management.- A2A: An Architecture for Autonomic Management Coordination.- Consistency of States of Management Data in P2P-Based Autonomic Network Management.- Self-optimizing Hybrid Routing in Publish/Subscribe Systems.- People in IT and Decision Support for IT Management.- Workload Management in Dynamic IT Service Delivery Organizations.- ChangeAdvisor: A Solution to Support Alignment of IT Change Design with Business Objectives/Constraints.- Towards Robust IT Service Portfolio Management.- Security and Virtualization.- Hidden Markov Model Modeling of SSH Brute-Force Attacks.- Network Virtualization in Future Home Environments.