Clash of the Generations – Managing the New Workplace Reality

<p>Preface xiii</p>
<p>Acknowledgments xv</p>
<p>Chapter 1 The New Workplace Reality 1</p>
<p>The Changing Nature of Leadership, 4</p>
<p>The Changing Role of the Manager, 5</p>
<p>The Changing Role of HR, 8</p>
<p>The Changing Role of the Employee, 10</p>
<p>Building on These Changes, 11</p>
<p>Notes, 12</p>
<p>Chapter 2 Defining the Generations 13</p>
<p>What the Experts Say, 15</p>
<p>The Big Three and a Newcomer, 16</p>
<p>Generational Characteristics, 21</p>
<p>The More Things Change, 21</p>
<p>Notes, 23</p>
<p>Chapter 3 Fostering a Culture of Inclusion 25</p>
<p>The Business Case for Diversity, 28</p>
<p>The Role of Company Culture, 29</p>
<p>Overcoming a Negative Culture, 32</p>
<p>Creating an Age–Diverse Culture, 33</p>
<p>Notes, 37</p>
<p>Chapter 4 Setting the Stage for Great Performance 39</p>
<p>Goal Setting, 42</p>
<p>Evaluating Employee Performance, 46</p>
<p>You Get What You Reward, 52</p>
<p>Senior Leadership versus Peer–to–Peer Recognition, 53</p>
<p>The Basics of Recognition, 55</p>
<p>Intrinsic Motivators, 56</p>
<p>Career and Development Recognition, 57</p>
<p>Notes, 60</p>
<p>Chapter 5 Being an Inclusive Manager 61</p>
<p>The Benefits of Inclusion, 63</p>
<p>Breaking Bad Habits, 64</p>
<p>False Thinking of New Managers, 65</p>
<p>Lead by Example, 65</p>
<p>Don t Emulate Bad Managers, 66</p>
<p>Promoting Respect, 66</p>
<p>Innovation at Both Ends of the Spectrum, 68</p>
<p>Managing Workers Older Than You, 69</p>
<p>The Consequences of Not Being Inclusive, 70</p>
<p>Notes, 71</p>
<p>Chapter 6 Promoting Growth Opportunities 73</p>
<p>The Power of Effective Delegation, 76</p>
<p>Empower Your Employees, 79</p>
<p>Accommodating Different Learning Styles, 80</p>
<p>Experiential Training, 82</p>
<p>Establish a Mentoring Program, 84</p>
<p>Notes, 84</p>
<p>Chapter 7 Managing Differences in Work Ethic 87</p>
<p>Defining Work Ethic, 90</p>
<p>The Importance of Mission to Millennials, 92</p>
<p>Connecting Company Mission to Social Goals, 93</p>
<p>What Managers Can Do, 94</p>
<p>What Companies Can Do, 96</p>
<p>Notes, 97</p>
<p>Chapter 8 Managing Different Work–Life Balance Expectations 99</p>
<p>The Birth of Work–Life Balance, 101</p>
<p>Work–Life Blending versus Balancing, 102</p>
<p>Performance versus Face Time, 103</p>
<p>Managing Flexibility, 105</p>
<p>Managing Virtual Teams, 107</p>
<p>Notes, 109</p>
<p>Chapter 9 Managing Differences in Career Development Planning 111</p>
<p>Expectations of Career Development by Generation, 113</p>
<p>Using Career Development for Succession Planning at All Levels, 116</p>
<p>Five Easy Steps to Creating a Career Plan, 117</p>
<p>Creating a Company–Wide Development Program Specific to Leadership, 119</p>
<p>Creating Your Own Career Development Plan, 122</p>
<p>Notes, 124</p>
<p>Chapter 10 Generational Give and Take 125</p>
<p>Communication Is Key, 127</p>
<p>The How and When of Communication, 128</p>
<p>Appreciating the Contributions of Youth, 131</p>
<p>Valuing the Wisdom of Age, 132</p>
<p>Promoting Positive Interactions, 133</p>
<p>The Challenge of the Young Leading the Wise, 135</p>
<p>Notes, 136</p>
<p>Chapter 11 You as the Motivating Force 137</p>
<p>Expectations of Today s Manager, 139</p>
<p>Focusing on You, 141</p>
<p>Finding a Mentor, 143</p>
<p>Moving from Tactical Doer to Strategic Thinker, 145</p>
<p>Notes, 147</p>
<p>Appendix A Case Study – Chegg 149</p>
<p>Background, 149</p>
<p>Benefits, 150</p>
<p>Company Culture, 150</p>
<p>Physical Work Environment, 151</p>
<p>Recruiting, 152</p>
<p>Summary, 153</p>
<p>Appendix B Case Study – Consultants: Leadership Development Services, LLC, and RGP 155</p>
<p>Interviewees, 155</p>
<p>Leadership, 156</p>
<p>Flexibility, 158</p>
<p>Work Ethic and Style, 158</p>
<p>Benefits, 159</p>
<p>Appendix C Case Study – Electronic Arts 161</p>
<p>Background, 161</p>
<p>Company Culture, 162</p>
<p>Career Development, 163</p>
<p>Recruiting, 165</p>
<p>Summary, 165</p>
<p>Appendix D Case Study – Hy–Ko Products 167</p>
<p>Background, 167</p>
<p>Benefits and Recruitment, 168</p>
<p>Career Development, 169</p>
<p>Summary, 170</p>
<p>Appendix E Case Study – TECT Corporation 171</p>
<p>Background, 171</p>
<p>Recruitment, 172</p>
<p>Company Culture, 172</p>
<p>Career Development, 173</p>
<p>Summary, 175</p>
<p>Appendix F Case Study – The Andersons 177</p>
<p>Background, 177</p>
<p>Company Culture, 178</p>
<p>Physical Work Environment, 179</p>
<p>Career Development, 180</p>
<p>Benefits, 181</p>
<p>Summary, 181</p>
<p>About the Author 183</p>
<p>Index 185</p>